Frequently Asked Questions
Everything you need to know about shopping at Ardene.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer returns within 30 days of purchase for most items. Products must be unworn, unwashed, and have all original tags attached. Some items like earrings and swimwear are final sale for hygienic reasons.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over a specific threshold, which is typically $50 or more. Check our homepage for current promotional shipping offers.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Afterpay for buy-now-pay-later convenience.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, there is a very limited window to make changes. Please contact our customer service team immediately if you need to update your information.
How do I find the right size?
Each product page features a detailed size guide to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.